DHATRI FOODS RESPECTS YOUR PRIVACY

Thank you for visiting the Sposhan.in Website.

Sposhan.in is a leading online and retail store for baby food products, owned and operated in India under Dhatri Foods.

The owners of Sposhan.in, its subsidiaries, related entities and affiliates ("we", "us", "our") respect your privacy and we are committed to complying with the Privacy Act 1988 (Cth) ("Act"), the Act's Indian Privacy Principals and the General Data Protection Regulation. In addition, we are bound by and committed to the privacy of health records as contained in Health Legislation in every state.

We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. We are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, whom we share it with, and how we protect that information.

This policy (together with our terms and conditions set out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal information, and how we will treat it. By continuing to use this website, you accept and consent to the practices described in this policy.

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INFORMATION COVERED BY THIS POLICY

This policy covers all personal information collected and used by chemistwarehouse.com.au. In this policy, “personal information” means information or pieces of information that could identify you. This includes information such as your name, address, username, or email address, but could also include information such as your IP address, or information about your preferences and shopping habits.

If you have any questions, queries or complaints, please contact us on sposhan.in or mail us at info@sposhan.in

Dhatri Foods Warehouse Customer Service

Address:H.NO 17-54/1, Ram Nagar Colony, Alwal, Secunderabad, Medchal-Malkajgiri, Telangana- 500010 India

 

The key principles of our privacy policy are as follows.

• We use your personal information to allow us to provide the services you ask us for.

• We will only share your information with other companies if this is necessary to provide our service to you (for example, to deliver medication or products we will need to share your address with a postal service). We share the minimum amount of information for the relevant purpose. Those we share your information with are not allowed to use it to try to sell their own services to you.

• We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.

• We will only send you information about our own products and services and those of group companies and selected partners if you have permitted us to. Bear in mind that if you choose not to receive this information, you may miss out on offers and deals.

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THIS PRIVACY POLICY SETS OUT:

• how and why we collect and use your personal information.

• how we use this information and to whom the information may be disclosed.

• our commitment to respecting and protecting the privacy of people who use our website and our services.

Please read this privacy policy carefully. By using our website and services you are confirming that you agree to the terms of this privacy policy. If you do not agree to this privacy policy, do not use our website or services.

We may from time to time make changes to this privacy policy. We will set out any important changes at the end of the latest version of the privacy policy. If there are substantial changes, we will also explain the changes in the summary at the start of this policy. You should check this privacy policy regularly to see if there have been any changes.

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What personal information do we collect and how do we use it

PROVIDING YOU WITH GOODS AND SERVICES

We collect personal information from you in several ways, mainly when you buy goods or services and how you use our website. This personal information will include your name, date of birth, delivery and billing address, email address and phone numbers. We will use this personal information to help us meet your order; deliver the goods and services to you and give you the information you need to track your order.

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INFORMATION WE RECEIVE AND COLLECT FROM OTHER SOURCES:

We may receive information about you if you use any of the other websites we operate (for example a website for another Dhatri Foods brand) or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We use Google Analytics as a partner to collect data. You can find more information about these services here: www.google.com/policies/privacy/partners. We may also collect information about you from publicly available sources, including publically available content on social media, always to improve your service to you.

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WHEN USING OUR WEBSITE

We may collect information about you as you are using our website, such as information about your browser, your location, the country you are visiting from, your IP address, which areas of our website you visit and what links you click on etc. We may use the information we collect about you, after making it anonymous, to create statistics which we then share with others including ad networks, search engines and providers of analysis services.

All the personal information we collect about you is stored by us or by our service providers on our behalf in a legally compliant manner, consistent with industry best practices.

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MARKETING

By agreeing to our privacy policy, you are agreeing to allow us to contact you about products and services which we, our group companies and selected partners provide and think you would be interested in, and to let you know about relevant offers and news. Dhatri Foods will share the data provided by you to third parties (as disclosed in our Cookie Policy) to communicate to you via our various marketing channels, analyse behaviour on our website and understand your data.

If you no longer want to receive marketing information in a particular way or receive any marketing at all, you can change your mind at any time. You can change your preferences by contacting us via email at info@sposhan.in use the unsubscribe link at the end of every email we send you.

 

GIVING INFORMATION TO THIRD PARTIES

As well as sharing your information with our group companies and giving our service providers information to help us provide our products and services to you, we may give your information to others (third parties) in the following circumstances.

• If we are selling any business or assets, in which case we may give your personal information to the prospective buyer of such business or asset.

• If we, or most of our assets, are taken over by a third party (as your personal information may be one of those assets).

• If we have to provide or share your personal information in order to:

  • meet any legal obligation or a request from a court or the police;

  • enforce or apply our terms of use and other agreements; or

  • protect the rights, property, or safety of us, our customers or others.

This may involve sharing information to prevent fraud, carrying out identity and age-related checks, reducing credit risks, and contacting prescribers when our pharmacist becomes aware of significant medical issues arising in connection with a repeat prescription.

Our website may contain links to third parties’ websites. We are not responsible for the privacy practices or content of those websites.

This privacy policy applies only to personal information we collect from you through our website or in our dealings with you. We recommend that you check our cookie policies to help you understand how you can control sharing your personal information.

Cross Border Disclosure

Personal Information may be disclosed to our service providers, including service providers which are located outside of India for the purpose of us providing services and marketing material to you. Except in some circumstances where we may rely on an exemption under the Act or other law, we will take reasonable steps to ensure that that the privacy of your Personal Information is addressed in any service agreement with our service providers.

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SECURITY

The security of your personal information is very important to us, and we take all appropriate security measures (including physical, electronic and procedural measures) to help protect it from being seen or shared by people or organisations not authorized to receive it. Personal Electronic Information provided to Chemiswarehouse.com.au will be stored on servers located in India. Physical copies of Personal Information provided may be kept in storage rooms with restricted access. When sending your personal information to a third party in order to provide goods or services you have ordered through our website, we will use reasonable ways of keeping your personal information secure.

Despite this commitment, we will not be liable if information transmitted over the internet is revealed, altered or misused. Any Information sent to us via the Internet is sent at your own risk. Sposhan.in shall not be held accountable for the privacy practices of other websites which appear as links on our website or to links to our websites from other websites. Sposhan.in may contain links to other sites which may be located within or outside of India. This privacy policy does not apply to any sites which are not controlled or operated by us.

How can Sposhan.in customers ensure the accuracy and rectification in regard to their Personal Information?

When Personal Information is provided to us by you, you warrant that the Personal Information given is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the Information which we retain. You also warrant that you have authority to provide this Personal Information to us.

Registered customers can view and alter the Personal Information they have provided by logging in with their username and password and accessing their account information. The Personal Information we retain includes patient profiles, addresses, and past orders. Access to this Personal Information by our staff can only be performed by staff members with a secure password, with access only granted when required. Access to this Information is recorded by log files to track unauthorised access and modifications.

Can Sposhan.in customers order with anonymity?

As Sposhan.in requires a physical address to deliver parcels to and a signature on delivery, anonymity cannot be assured. Customers may use a pseudonym to register for marketing information only.

How can Sposhan.in customers' information be removed from our database?

If at any stage a Sposhan.in customer would like their Personal Information removed from our database, we require an email with the username, password and identifying information and the customers' file will be deleted from our records. Please send to: info@sposhan.in